The healthcare industry is on the front lines during the COVID-19 pandemic. This includes hospitals, but also medical practices, health insurance companies, pharmaceutical makers, medical device manufacturers, and biotechnology researchers. While the pandemic is at, or near, its peak, the primary focus of all these industries is on providing patient care and finding ways to slow or stop the transmission of COVID-19.
As a result, some essential business functions have taken a back seat to treat patients. For example, managing and maintaining printing equipment is critical to the functioning of the healthcare industry but is a distraction when hospitals are overloaded with patients.
When a business cannot devote human resources or attention to its printing equipment and consumables, it can outsource those tasks to a managed printing services provider. The medical industry is heavily dependent on printing equipment and consumables and is a perfect candidate for managed print services.
The U.S. government has been encouraging healthcare providers to shift to electronic medical records since 1996. In fact, three of the most significant healthcare laws passed since over the past 25 years addressed paperless medical records:
As a result, most healthcare providers have at least a basic EHR system. As of 2017, 85.9% of healthcare providers had adopted some form of the EHR system.
Despite this adoption rate, most healthcare providers continue to rely on printing. About 90% of healthcare providers still print and mail paper bills. Moreover, physicians resisted going completely paperless because they felt that the EHR is unreliable and a computer terminal in the examination room interferes with the doctor-patient relationship. Similarly, healthcare providers often use paper to collect signatures to document a patient’s “informed consent” to medical procedures because the burden of verifying e-signatures creates legal exposure for the healthcare provider.
As a result, many medical providers still use paper for:
Healthcare providers’ needs for printing services has not diminished with the pandemic. On the contrary, some hospitals have been overwhelmed and others are preparing for an expected rush of patients. With more patients, an influx of printing will be required to collect information, document cases, and correspond with insurance providers.
Now, more than ever, healthcare providers need to outsource print management. Managed print services providers perform many tasks including:
Managed print services have many benefits for healthcare providers, including:
Managed print service providers are experts in business printing. These professionals lend their expertise to healthcare businesses to improve efficiency and productivity.
During the current pandemic, healthcare businesses are experiencing historic demands. Hiring a managed print service provider can relieve hospitals and medical providers of the important, but non-medical, print management tasks.
Contact us to discuss how managed print services can assist your healthcare business.