CLASSIFICATION:  Non-Exempt

REPORTS TO:  Service Manager

DEPARTMENT:    Service

JOB PURPOSE/Summary

The Field Service Technician provides installation, field maintenance and routine service on copiers and office equipment to our customers and clients, while providing each customer with outstanding customer service in a professional, courteous, and knowledgeable manner.  

Essential Function/Job Duties

Attendance and Dependability:   The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments. Can work well in a team setting, as well as individually, with little or no supervision.  

Communication and Contact:   The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.

Relationships with Others:   The employee exhibits a professional manner and works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Company.

Travel:  This position requires travel to customer locations, other office locations, and training sessions.

Qualifications

A high school diploma or equivalent with post education in a technical/mechanical field required.  Previous experience working with electronics or mechanical devices preferred.  Must possess a high level of technical aptitude with analytical and problem-solving skills with the ability to trouble shoot and identity issues efficiently.  A valid driver’s license is required for this position.

Physical Demands

This position requires the ability to stand – remaining on one’s feet in an upright position without moving about Walking – Moving about on foot Lifting – Raising or lowering an object from one level or area to another  50-75 lbs. Carrying – Transporting an object, usually holding it in the hands or arms, or on the shoulder Climbing– Ascending or descending stairs or ramps using feet and legs or hands and arms Stooping – Bending body downward and forward by bending at the knee Handling – Seizing, holding, grasping, turning or otherwise working with hand or hands.  The ability to communicate by expressing or exchanging information by means of the spoken word, vision, as well as hearing by perceiving the nature of sounds by the ear.  

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m.  Flexibility during certain periods might be required, depending on customer’s needs.  

This document in no way states or implies that these are the only duties to be performed by the employee occupying this position and is not designed to cover or contain a comprehensive listing of activities or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description

Position: Technical Delivery Driver Richmond, VA

Job Purpose/Summary

The Logistics and Network Coordinator is responsible for overseeing the timely delivery and pickup of equipment and supplies at customer and branch locations. This role ensures that all deliveries, installations, and returns are executed efficiently while maintaining a high level of organization and accuracy. The Coordinator also plays a key role in managing network installations for new placements and serves as a primary point of contact for customer onboarding and order implementation.

Essential Functions and Responsibilities

• Prepare and load equipment and supplies for delivery.

• Ensure all required delivery and pickup documentation is completed, including obtaining customer signatures on necessary forms.

• Verify operator manuals are delivered or returned, as applicable, and obtain customer initials on equipment movement forms.

• Pick up all supplies with returned equipment and complete return forms.

• Install and uninstall accessories on equipment at customer locations and provide a brief demonstration upon delivery.

• Secure returned equipment by shrink-wrapping and tagging with appropriate identification forms.

• Verify the accuracy of equipment meters and properly document readings.

• Scan all equipment movement forms into the appropriate account in E-Automate and notify the relevant billing and sales representatives.

• Maintain a daily driver log to track deliveries and pickups.

• Assist the warehouse manager with equipment preparation, including tagging, unboxing, and staging equipment.

• Maintain cleanliness and organization in the warehouse, including breaking down boxes, disposing of trash, and ensuring safety protocols are followed.

• Conduct daily maintenance checks and weekly inspections on the delivery vehicle, reporting any issues promptly.

• Maintain a clean and organized delivery vehicle.

Performance Factors

• Attendance and Dependability: Consistently reports to work on time, follows designated work schedules, and completes tasks accurately and thoroughly.

• Communication and Contact: Demonstrates professionalism in verbal and written communication with colleagues, superiors, and external customers.

• Relationships with Others: Works effectively and professionally with team members and external stakeholders, fostering strong working relationships.

• Travel: This position requires travel to customer locations for deliveries, pickups, and installations.

Qualifications

• High school diploma or equivalent required; additional certifications or training in logistics, supply chain management, or a related field is a plus.

• 1-3 years of experience in delivery, warehouse operations, or logistics preferred.

• Strong attention to detail and organizational skills.

• Ability to lift and move heavy equipment and supplies.

• Proficiency in using logistics management software and Microsoft Office products.

• Valid driver’s license with a clean driving record.

This is a full-time position offering a competitive compensation plan and a comprehensive benefits package.

Virginia Business Systems is an Equal Opportunity Employer (M/F/D/V).

Position: Field Service Technician – Williamsburg/Newport News, VA

Job Purpose/Summary

The Field Service Technician is responsible for the installation, maintenance, and routine servicing of copiers and office equipment for customers. This role ensures that all service calls are handled efficiently while delivering exceptional customer service in a professional, courteous, and knowledgeable manner. The Technician plays a critical role in maintaining equipment performance, troubleshooting technical issues, and providing support to clients to ensure optimal functionality of their office technology.

Essential Functions and Responsibilities

• Install, maintain, and repair copiers, printers, and other office equipment at customer locations.

• Provide technical support and troubleshooting assistance to clients, ensuring quick and effective resolution of issues.

• Maintain an accurate and up-to-date inventory of service parts and supplies.

• Communicate and escalate any customer concerns or equipment performance issues to management.

• Ensure all service calls are completed efficiently while maintaining a high level of professionalism and customer satisfaction.

• Maintain a positive attitude and professional demeanor when interacting with customers and colleagues.

• Stay current with technical advancements and participate in ongoing training to enhance expertise and effectiveness.

• Make sound, informed decisions when maintaining and repairing equipment to meet company standards and customer expectations.

• Properly document service activities, including work performed, parts used, and any follow-up actions required.

• Follow all company policies and safety protocols while working in the field.

Performance Factors

• Technical Proficiency: Demonstrates a high level of expertise in diagnosing and repairing office equipment, ensuring optimal performance.

• Customer Service: Provides exceptional service, addressing customer concerns promptly and professionally.

• Problem-Solving: Identifies and resolves technical issues efficiently with minimal disruption to customer operations.

• Dependability: Consistently reports to work on time, follows assigned schedules, and completes tasks accurately and thoroughly.

• Communication: Effectively communicates with customers, colleagues, and management in a clear and professional manner.

• Adaptability: Able to handle changing workloads, unexpected technical challenges, and evolving customer needs.

• Travel: This position requires travel to customer sites within the Williamsburg/Newport News, VA area.

Qualifications

• High school diploma or equivalent required; post-secondary education in a technical or mechanical field preferred.

• Previous experience working with electronics, mechanical devices, or office equipment servicing is preferred.

• Strong technical aptitude with excellent analytical and problem-solving skills.

• Ability to troubleshoot and diagnose issues quickly and effectively.

• Excellent organizational and time management skills.

• Valid driver’s license with a clean driving record.

Physical Demands

• Standing – Remaining on one’s feet in an upright position for extended periods.

• Walking – Moving about on foot between service locations.

• Lifting – Raising or lowering objects between 25-50 lbs.

• Carrying – Transporting objects while holding them in hands, arms, or on the shoulder.

• Climbing – Ascending or descending stairs or ramps using feet and legs.

• Stooping – Bending downward and forward by bending at the knee.

• Handling – Seizing, holding, grasping, or turning objects with hands.

Benefits & Compensation

This is a full-time position offering a competitive salary and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Virginia Business Systems is an Equal Opportunity Employer (M/F/D/V).

CLASSIFICATION:  Non-Exempt

REPORTS TO:  Service Manager

DEPARTMENT:    Service

JOB PURPOSE/Summary

The Field Service Technician provides installation, field maintenance and routine service on copiers and office equipment to our customers and clients, while providing each customer with outstanding customer service in a professional, courteous, and knowledgeable manner.  

Essential Function/Job Duties

Attendance and Dependability:   The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments. Can work well in a team setting, as well as individually, with little or no supervision.  

Communication and Contact:   The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.

Relationships with Others:   The employee exhibits a professional manner and works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Company.

Travel:  This position requires travel to customer locations, other office locations, and training sessions.

Qualifications

A high school diploma or equivalent with post education in a technical/mechanical field required.  Previous experience working with electronics or mechanical devices preferred.  Must possess a high level of technical aptitude with analytical and problem-solving skills with the ability to trouble shoot and identity issues efficiently.  A valid driver’s license is required for this position.

Physical Demands

This position requires the ability to stand – remaining on one’s feet in an upright position without moving about Walking – Moving about on foot Lifting – Raising or lowering an object from one level or area to another  50-75 lbs. Carrying – Transporting an object, usually holding it in the hands or arms, or on the shoulder Climbing– Ascending or descending stairs or ramps using feet and legs or hands and arms Stooping – Bending body downward and forward by bending at the knee Handling – Seizing, holding, grasping, turning or otherwise working with hand or hands.  The ability to communicate by expressing or exchanging information by means of the spoken word, vision, as well as hearing by perceiving the nature of sounds by the ear.  

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m.  Flexibility during certain periods might be required, depending on customer’s needs.  

This document in no way states or implies that these are the only duties to be performed by the employee occupying this position and is not designed to cover or contain a comprehensive listing of activities or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Purpose/Summary

The Production Print Specialist (PPS) is a key business-to-business sales role focused on selling high-volume production print solutions, including digital presses, wide-format systems, and industrial print engines. The PPS works collaboratively with the broader sales team and internal departments to identify, pursue, and close production print opportunities. This role is responsible for meeting or exceeding sales targets while providing expert consultation, demonstrations, and support to both prospective and existing clients.

Essential Functions and Responsibilities

• Drive sales of the full production equipment portfolio including digital production presses, wide-format systems, and associated software solutions.

• Collaborate with sales representatives and internal support teams to identify and develop production print opportunities within existing accounts and new business prospects.

• Conduct client presentations, live product demonstrations, and training sessions for customers, sales personnel, and support staff.

• Provide accurate sales forecasts and pipeline updates as required by management.

• Strategize with the VP of Sales to promote production print growth through targeted initiatives and training for the broader sales force.

• Make outbound prospecting calls and schedule appointments with both net new and existing customers.

• Maintain and update all sales activities in the company’s CRM system, ensuring accurate records of opportunities, meetings, and communications.

• Collaborate with internal teams to establish a clear Scope of Work (SOW) for production print engagements, including support structure, deliverables, and pricing.

• Stay current on trends in the production print industry and maintain up-to-date knowledge of competitive products, software, and market dynamics.

Performance Factors

• Attendance & Dependability: Consistently reports to work and meetings on time and fulfills responsibilities reliably.

• Communication & Contact: Demonstrates strong verbal and written communication skills with clients, team members, and management.

• Professional Relationships: Works effectively with colleagues, leadership, and customers, maintaining a courteous and solution-focused approach.

• Sales Execution: Meets or exceeds sales goals through diligent pipeline management, strategic prospecting, and professional client engagement.

• Travel: Frequent travel is required to customer locations, trade shows, training seminars, and other company branches.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field preferred; an Associate’s degree with a minimum of 5 years of proven sales experience may also be considered.

• Minimum of 2 years of B2B sales experience required.

• Previous experience in the production print industry is required.

• Valid driver’s license and proof of automobile insurance coverage (Certificate of Liability) required.

• Strong working knowledge of Microsoft Office products.

Competencies

• Strong problem-solving and analytical skills

• Ability to build and maintain sustainable client relationships

• Excellent multitasking and organizational abilities

• High integrity and professional demeanor

• Proficiency in production print technologies and related software solutions

• Self-motivated and goal-oriented

• Comfortable working with all levels of management

Physical Demands

• Must be able to communicate clearly via speech and hearing.

• Requires both close and distant vision capabilities.

• Ability to sit, stand, walk, bend, and occasionally lift/move office equipment.

• Must be able to perform under pressure to meet sales deadlines and customer requirements.

Position Type & Work Schedule

• Full-time position.

• Standard work hours are Monday through Friday, 8:00 AM to 5:00 PM.

• Flexibility is required to accommodate client appointments and occasional evening hours as needed.

This job description does not represent an exhaustive list of responsibilities. Duties may evolve and change in response to business needs, with or without notice.

Virginia Business Systems is an Equal Opportunity Employer (M/F/D/V).
We are committed to a diverse and inclusive work environment and do not discriminate based on race, color, religion, national origin, gender, age, disability, veteran status, or any other legally protected characteristic. Reasonable accommodations may be provided during the hiring process upon request.

Job Purpose/Summary

The Set-Up Delivery Technician is responsible for the accurate and timely preparation, setup, and delivery of office equipment and supplies to customer locations. This position plays a critical role in ensuring smooth installations, maintaining proper documentation, and upholding service quality. The technician also supports general warehouse operations and cross-trains in related functions to support team efficiency and meet customer expectations.

Essential Functions and Responsibilities

• Prepare equipment setups in accordance with company procedures and quality standards.

• Collaborate with dispatch to coordinate and schedule installations that meet client timelines and expectations.

• Interface with the service team during installations to identify and resolve issues before customer delivery.

• Track inventory levels, report discrepancies, and support inventory accuracy across warehouse operations.

• Follow dispatching procedures for scheduling and tracking installations using internal systems (e.g., E-Auto).

• Ensure all delivery documentation is complete, accurate, and submitted on time.

• Deliver and install equipment at customer locations when required.

• Maintain a clean, organized, and well-stocked delivery vehicle.

• Support general warehouse duties as assigned, contributing to an organized and safety-conscious work environment.

Performance Factors

• Attendance & Dependability: Consistently reports to work on time, adheres to scheduled breaks, and completes tasks accurately and thoroughly.

• Communication & Contact: Communicates effectively and professionally with customers, coworkers, and leadership both verbally and in writing.

• Customer Service: Demonstrates a courteous and solutions-oriented attitude when interacting with clients.

• Teamwork & Relationships: Collaborates well with others, maintains a positive attitude, and contributes to a respectful and productive work environment.

• Adaptability: Responds effectively to shifting priorities and maintains composure in a fast-paced, deadline-driven setting.

Travel, Training, and Education

• Must be willing to travel to various customer locations, including occasional travel outside the local area.

• Participation in technical training programs, sometimes outside the area, may be required to maintain up-to-date product knowledge.

Qualifications

• High school diploma or GED preferred.

• Valid driver’s license with a clean driving record is required.

• Previous experience in warehouse operations, shipping/receiving, or delivery preferred.

• Basic technical aptitude and mechanical skills, with the ability to follow setup instructions accurately.

• Strong time management skills and ability to handle multiple priorities efficiently.

• Ability to work in a fast-paced environment with frequent changes.

Physical Demands

• Ability to communicate clearly via speech and hearing.

• Frequent use of hands for grasping and handling equipment.

• Prolonged periods of standing, walking, and sitting, including extended driving durations.

• Ability to lift, carry, push, pull, or move up to 75 lbs safely.

• Frequent bending, squatting, crawling, climbing, and reaching.

Position Type & Work Schedule

• Full-time position.

• Standard hours are Monday through Friday, 8:00 AM – 5:00 PM.

• Flexibility may be required during peak periods; overtime may be necessary to meet deadlines.

This job description is not intended to be an exhaustive list of duties or responsibilities. Responsibilities may evolve or change based on business needs, with or without notice.

Virginia Business S is an Equal Opportunity Employer (M/F/D/V).
We are committed to fostering a diverse and inclusive workplace. Reasonable accommodations may be made for qualified individuals during the hiring process or while performing essential job functions.