Meet The Roanoke Team

"Something I enjoy about working at VBS is my ability to make local decisions to support our clients with decisions that sometimes fall outside the box. I enjoy helping clients with workflow enhancement and/or cost savings through IT services, technology, or equipment...."

"To help our customers, I try to keep things simple for them. I see it as my responsibility to help facilitate a resolution to any major issues with minimal impact on the customer. I do this by being responsive, even if I don’t have an immediate resolution, letting the customer know they are heard and I am working on it. I am also communicative with our internal resources and try to present ideas and potential solutions, not just problems...."

"My name is Rick Hoy, and I am the Regional Service Manager for the western region of Virginia. I cover the Lynchburg, Roanoke, Charlottesville, and Winchester branches. I have been with the company for 18 years and love my job. Helping customers resolve their service issues is very important to me. I work closely with the sales and service staff to meet our clients’ expectations...."

"My primary focus is building strong relationships with clients, both new and established, while ensuring that we understand and address their needs. I believe in simplifying our clients' experiences, making it easy for them to see the value we bring through our local office in the Hollins area of Roanoke. By addressing concerns and communicating with transparency, I aim to make VBS a trusted partner for every client..."